FAQ

What is AIDA? Where is its headquarters located?

AIDA is a company headquartered in Japan. It mainly sells second-hand jewelry accessories and also provides live-streaming e-commerce operation, English live-streaming education, and cross-border overseas support services.

Who are your main target customer groups?

They include individual buyers, cross-border entrepreneurs, and small and medium-sized enterprises, helping them connect with the global online market.

Are the second-hand jewelry sold by you professionally appraised? Is the quality guaranteed?

All goods undergo professional appraisal and appearance verification, and the color and flaws are clearly marked to ensure the authenticity and reliability of the products.

Are jewelry accessories eligible for returns and exchanges?

Provided that the items do not affect secondary sales and the original packaging is retained, you can apply for after-sales service according to the platform rules. For detailed information, you can consult the customer service.

Can the goods be sent to other countries/regions overseas?

We support logistics delivery to multiple countries and regions worldwide. Corresponding logistics solutions can be matched based on the delivery destination.